endroog

Sometimes I really wonder how the hell these buggers can ram a car into something and end up like this. Imagine you’re in the driver’s seat. Geez. Don’t over modify your car. A 1.5 litre can’t comprehend a 2.0 litre turbocharged engine. Plus the skeleton of a Proton Satria is so light, you can take off if you have proper wings on it.

So people, don’t over modify your car. Modify with proper knowledge.

Ok. I’m a bit frustrated. Received a new MBf card a month plus ago. Then got the statement from AmBank and went to pay the outstanding balance. The cash machine do not recognise the card number. What the fuck. I’ve been doing this for ages and suddenly now it doesn’t recognise my card.

But why AmBank is still sending me statement then? MBf didn’t send me or call me to inform that I have to go to pay at CIMB from now onwards. Ok fine. Then I went to CIMB and tried the cash machine and the card is not recognised. Again, what the fuck

Finally, went back to office and I called the MBf customer service centre and was told:

1. The old card is Visa and the new one is Master Card (MC). AmBank is issuing Visa while MBf themself is issuing MC.

2. The line of credit of the old card, Visa was given by AmBank. Now I still have some balance on the old card, therefore AmBank still sending me statement.

3. I can ONLY pay over the counter at CIMB at the moment or any MBf Card Centre. No cash machine no nothing. But I can use CIMB Click (CIMB’s internet banking). What the fuck.

“Why am I not informed whatsoever about this shit?” I shouted. The girl on the other end of the line just smiled “hehehe”. What the fuck. Now they said they will resend the statement. But I didn’t even receive any statement from neither MBf nor CIMB. Arrrghghh.

This morning there a few people from the fucking office called up asking when the fuck I gonna hand in the fucking MC.

Man…. what the fuck is so important with that fucking paper. No one asked what the hell happened or how’s my condition… am I dying etc. What they cared was that fucking MC. Will I smash my already ugly face just to fake a fucking MC?

Luckily my colleague came just now. Mun Choon. He came and collected the fucking MC.

Whenever a workshop tell you that they gonna settle your summons if you let them repair your car… claim insurance after a collision…. beware. Some of them might just forget and when your road tax is expiring, you’ll be surprised that you’re blacklisted. Hence, you gotta pay the summonses first before renewing road tax. Make sure you check your summonses regularly at myGovernment.

That just happened to me. Fuck. Paid 2 summonses at PJ… RM300 each. Fuck. Fuck. The fucking workshop where I gave them business to claim insurance and repair my car for two different road mishaps…. did not pay/kautim/pau/cover my summonses. They told me they’d settle the cops but they forgot. Yes… that’s what the boss told me. Fuck. As far as my memory serves me, I know I don’t have any summon…. but didn’t thought that it’s the accidents one. Fuck.

Reason the workshop told me? They said nowadays after the “malay lady” was promoted, everything seems difficult in the summon department. No compound, no discount no nothing.

Arrgghhh.

Sent my bro to the hospital, Damansara Specialist Hospital, for physiotherapy this morning and at the mean time went to the Credit Control Dept to settle the shit. Met the En. Ainol.. the fella who handled my bro’s admission.

G: Yo, Ainol, apa macam? Dah settle?? (Yo, Ainol, how is it? Is it settled?)
Ainol: Oh.. dah kan. Kan hari tu aku dah cakap on the phone. (Isnt it I told you on the phone the other day.)
G: Eh.. oh. Ya. Kena bayar untuk arm sling dan registration je. (Eh..oh. Yes. Just have to pay for the arm sling and registration fees.)
Ainol: Yeah, betul. Jom pergi kaunter bayaran. (Yeah, thats right. Lets go to the payment counter.)

So we walked over to the cashier counter outside the room. There was a lady tending to us.

Ainol: Ambik Mr. Bin punye fail. Nak buat refund deposit ni. (Can you take out Mr Bin’s file. Gotta make a deposit refund.)
Lady: Ok. (the lady looked among the heaps of files)
Ainol: Baguslah semua dah settle. (How good everything is settled now.)
G: Yeah. Bagus. Apa macam… dah minum, dah makan.. ? (Yeah. Good. So, have you taken your breakfast?)
Ainol: Oh..mestilah dah. Pukul brapa skarang ni?! (Oh, of course I had. You know what time is it?!)
G: Hahaha

Lady: Dah jumpa fail. Nak refund kena ambik IC patient lah.. dia kena sain. (Here I found the file. To refund, we need the patient’s IC and he needs to sign)
G: Eh… aku yang bayar deposit tu lah !! Adik aku kat rehab centre tu orang tengah tarik tangan dia… cam ne nak ambik? (Eh.. I’m the one who paid the deposit!! My bro is in the rehab centre now and someone’s pulling his hand… how am I gonna get it from him?)

Lady: Hehe… ok… ada resit untuk deposit hari tu tak? (Do you have the deposit receipt which they issued to you the other day?)
G: Ada… kejap… (looking in my bag for it)…. Ok. Ni dia. (I have it… here it is.)
Lady: IC?!
G: Ok… ni dia. (ok, here it is)

So waited again while she taps on the keyboard and generating the documents….

G: Eh Ainol, ada breakdown list untuk excess tu tak? (Eh, Ainol, do you have the breakdown list for the excesses?
Ainol: Ada.. (looking at the file)… ni dia. Final guarantee letter. (We have it… here, the final guarantee letter)
G: Eh.. (reading the letter – “Patient to self pay: Room & Board excess RM180, GST for Room & Board RM9.00, id band RM2.00 and arm sling RM26.75.”)
G: Ainol… so korang waive untuk aku RM180 dan RM9.00 GST lah… kan?! (Ainol, so you all are going to waive RM180 and RM9.00 for the GST, right?)
Ainol: Bukan. RM180 untuk R&B saje. GST you kena bayar jugak. (No, we only waive the RM180 for R&B. You have got to pay the GST.)

I caught fire in my head.

G: Kepala hotak engkau! Korang tak tanye pun, main letak orang kat bilik mahal, pas tu nak tipu. Skarang aku ingatkan korang absorb R&B… kau nak charge aku GST lagi. (What the fuck you numbskull ! You all didn’t even ask for our consent before you put us into a dearer room and tried to cheat us. I thought now you all are going to absorb the RM180 R&B charges and its resulted GST.

Ainol: Bukan… bukan… kita dah waive RM180 tu… kita telan tu… yes, kita absorb tapi GST kena bayar jugak. Ni goverment yang charge.. bukan kitorang. Insurance tak cover GST lah. (No, no, we’ve waived the RM180, we swallowed it.. yes we absorbed but you still have to pay GST. This is charged by the government.. not us. Insurance does not cover GST.

G: Ok… kalau GST untuk R&B yang aku entitled tu tak cover… aku bayar. Misal kata… insurance cover aku RM100 untuk room… then aku admit 3 hari.. so RM300 insurance bayar… RM 15 untuk GST aku bayar. Itu takde hal. (I don’t mind paying for the GST resulted from the room rate that is covered. For instance, my insurance only cover RM100 per day.. then I admitted for 3 days.. so insurance gonna pay RM300 and I’ll pay RM15.00. Thats fine.

Ainol: Ah, ye lah… betul lah tu, insurance tak cover GST. (Ah, yes. Thats right… insurance does not cover GST.)

G: Eh, kau ni tak paham-paham lah… korang yang buat kita buta-buta kena excess RM180… secara tidak langsung RM9.00 GST ni korang kena kautim lah. Kau nak tipu aku lagi ke? (Eh, you don’t understand at all… you all made us to incur unnecessary excess of RM180 and indirectly you all should bear the RM9.00 of GST. You want to cheat me again?)

Ainol froze, looking in dismay and speechless. He kept looking at the file and in a blink of an eye, he slipped out his wallet pulling out a RM10.00 bill.

Ainol: Ok lah, ok lah, ok lah… aku bayar lah. (Ok, ok, ok… I’ll pay for it.)
G: Aku bukan nak salahkan engkau.. aku cuma bagi tau korang cam ne nak buat kira-kira. (I’m not blaming on you.. I’m just telling you how to do maths.)

Lady: Er..ohh… eehh.. err… kejap… aku tengah print resit. (Er..ohh… eehh.. err… wait.. I’m printing the receipt.)

A moment of silence at the counter.

Lady: Ni dia…. balance. RM 171.25. (Here’s the balance)
G: Terima kasih. (Thank you)
Ainol: Ok lah. Sorry ah. Thank you. (in a very displeased expression but giving a customer-is-always-right smile, in other word “senyum tawar”)
G: Ok ok. Terima kasih. Se se ni. Wo ai ni. (I on the other hand… “senyum kambing”)

Man… what a drama.

Your Ref    : TBA
Date        : 7th August 2007

Damansara Specialist Hospital                Fax: 7722 2617
119 Jalan SS20/10
Damansara Utama
Petaling Jaya
47400 Selangor Darul Ehsan

Attn: Credit Control Department

Dear Sir,

Admission on 3rd August 2007
Insured/Patient   : Mr. Bin
NRIC No.              : xxx
MRN No.              : xxxxxx
Admission Date   : 3rd August 2007 (11.45pm)
Discharge Date    : 6th August 2007 (4.00pm)
Ward/Room/Bed: MAT/004/xxx
Admission Doctor: Dr. Gan

With reference to the above matter.

I would like to know why my deposit of RM200 been hold and have to pay excess for the room and board when we already have insurance coverage which your good office had received a guarantee letter.

In the conversation with your En. Ainol yesterday evening, he told me that it is not our fault nor the insurance company (HLA from hereon) as it is your (DSH from hereon) problem for not having a room at the rate of RM100.00 available. However he told me he sent a letter to inform the insurance company about the problem (room unavailability), that DSH is putting us in the more expensive room and let the insurance to decide. En. Ainol stressed it is not our fault. Asked why we were not shown the letter, En. Ainol said it is the hospital’s procedure and patient cannot be shown the letter.

If that is the case that DSH is going to “upgrade” the room, why are we not informed verbally or in writing? I have told the person at the admission counter that night, that our insurance coverage is RM100 for the room and board. He already checked that with HLA before my brother was admitted. Then we were told to just follow a guy who led us to the ward room. No one during the entire admission duration had ever informed us about the rate of the room and how are we to know. I suggest DSH put a price tag on the door. If DSH if going to put a patient to a more expensive room, at least have the courtesy to let the patient know so that they can decide whether to admit and pay the excess or admit in another hospital. How can you boast this in your fourth line of your “Patient’s Charter”?

In this writing, I’m hoping that these errors can be rectified and my deposit of RM200 is refunded because I felt cheated. I demand the soonest possible reply. Thank you.

Yours faithfully,

endroo G
endroo@gmail.com

Cc: Hong Leong Assurance Bhd. (Life; Med Global) Fax: 03-7650 1881
Cc: Jimmiziv Young (HLA)

I went to the bank this afternoon during lunch time and when I’m done with my banking, it was raining heavily. Geez. My office is just walking distance away from the bank, HSBC Jalan Sultan Ismail (near Bukit Bintang). Fuck. Its just about 300 metres down the road.

So I’ve got no choice but to take a taxi. I know it would be costly for that distance…. maybe it should cost about RM2.60- 3.00 ?! But heck, no. When I got into the taxi (reg. no: HWB 5694), the cabby told me RM10.00 !! What the fuck!?

G: Menara Promet !
Cabby: Ok. RM10.00 !
G: What?! Its just nearby.
Cabby: Yeah, I know. But this is what I charge tourist.
G: Do I look like a tourist?
Cabby: Ok lah. RM8.00 is final!
G: Aiyoh, its just nearby. Why you’re not using the meter?
Cabby: We’re doing tourist only.
G: But still….?!
Cabby: ……..
G: ok. RM5.00. I’m giving you a lot already.
Cabby: Ok ok ok lah.

I’ve got no choice…. there were about 5-6 taxis without passenger passed by looking at me helplessly. Argghh, fuck those taxi drivers.

So… to all Singaporeans….. I respect your taxi service. Vietnamese, I respect your taxi service !!

Anyone with KL taxi experience to share?