endroog

Ok. I’m a bit frustrated. Received a new MBf card a month plus ago. Then got the statement from AmBank and went to pay the outstanding balance. The cash machine do not recognise the card number. What the fuck. I’ve been doing this for ages and suddenly now it doesn’t recognise my card.

But why AmBank is still sending me statement then? MBf didn’t send me or call me to inform that I have to go to pay at CIMB from now onwards. Ok fine. Then I went to CIMB and tried the cash machine and the card is not recognised. Again, what the fuck

Finally, went back to office and I called the MBf customer service centre and was told:

1. The old card is Visa and the new one is Master Card (MC). AmBank is issuing Visa while MBf themself is issuing MC.

2. The line of credit of the old card, Visa was given by AmBank. Now I still have some balance on the old card, therefore AmBank still sending me statement.

3. I can ONLY pay over the counter at CIMB at the moment or any MBf Card Centre. No cash machine no nothing. But I can use CIMB Click (CIMB’s internet banking). What the fuck.

“Why am I not informed whatsoever about this shit?” I shouted. The girl on the other end of the line just smiled “hehehe”. What the fuck. Now they said they will resend the statement. But I didn’t even receive any statement from neither MBf nor CIMB. Arrrghghh.