endroog

Imagine that you’re a car/vehicle breakdown customer service officer (CSO) who receive calls from customers who had a vehicle breakdown. You sits in the office… the call centre. Ok.

Your job is to coordinate tow trucks to tow break down cars and you must have a sense of direction. I mean to inform the tow truck operator accurately of the location of the breakdown car is very important. And it is better to give the driver’s mobile number to the tow truck operator because you can save a lot of time. Just let the tow truck guy calls the car owner and they’ll meet up. And your case could be done. No hassle. You just facilitate the information.

Ok… I been hearing shits from workshops/tow truck operators for the past few days that the newly enforced policy is not to reveal car owner’s phone number to the tow truck operator. And how the fuck they gonna find their way to the place where the car break down. Of course the tow operator will be calling the CSO and the car owner will be calling the CSO asking when will the tow truck reach and the CSO have to call the tow operator when he’ll reach and then call the car owner again telling him the tow truck will reach soon. Idiot right?!

Why need a middle person to relay the information?

There was once an incident I heard of this break down thingy whereby a car broke down during afterwork rush hour in Jalan P. Ramlee. So they informed a tow operator and he wade thru the notorious jam only to find the said broke down car to be nowhere. He called up and asked the driver and he said he’s indeed in Jalan P Ramlee opposite this this building and the towing guy didn’t see anything resemble of what the driver said. And the tow operator asked a basic question…. “are you in KL?” and the driver said “hell, no, this is Kuching lah!!”.

Wha lao eh. Some of these CSO dont know places, how can they instruct people go here and there.

Call this toll free number for your car breakdown service : 1-800-881-893 (countrywide towing coverage).